Microsoft Internet Explorer 6.x (Windows)

1. Under the Tools menu at the top of your browser, select Internet Options.
2. Click the General tab.
3. In the Temporary Internet files section of the General tab, click the Delete files button.
4. A dialog box will appear that says, “Delete all files in the Temporary Internet Files folder?” Click the OK button.
5. In the History section of the General tab, click the Clear History button. A dialog box will appear that says, “Are you sure you want Windows to delete your history of visited Web sites?”
6. Click the YES button.
7. Click OK to leave Internet Options.
8. Click the Refresh button at the top of the browser.

Microsoft Internet Explorer 5.x (Windows)

1. From the Tools drop-down menu at the top of the browser, select Internet Options.
2. Click the General tab at the top of the Internet Options dialog box.
3. In the Temporary Internet files section of the General tab, click the Delete files button.
4. A dialog box will appear that says, “Delete all files in the Temporary Internet Files folder?” Click the OK button.
5. In the History section of the General tab, click the Clear History button.
6. A dialog box will appear that says, “Delete all files from your History folder?” Click the OK button.
7. Click OK to leave Internet Options.
8. Click the Refresh button at the top of the browser. (This button is to the right of the Stop button.)

Microsoft Internet Explorer 4.x (Windows)

1. From the View drop-down menu at the top of the browser, select Internet Options.
2. Click the General tab at the top of the Internet Options dialog box.
3. In the Temporary Internet files section of the General tab, click the Delete files button.
4. A dialog box will appear that says, “Delete all files in the Temporary Internet Files folder?” Click the OK button.
5. In the History section of the General tab, click the Clear History button.
6. A dialog box will appear that says, “Delete all files from your History folder?” Click the Yes button.
7. Click OK to leave Internet Options.
8. Click the Refresh button at the top of the browser. (This button is to the right of the Stop button.)

Microsoft Internet Explorer 5.x and 4.x (Macintosh)

1. From the Edit menu, choose Preferences.
2. Click the arrow next to Web Browser to expand the menu, then choose Advanced.
3. In the Cache section of the window, click Empty Now.
4. Click OK to leave Preferences.

Netscape 6.x and 7.x (Windows, Macintosh)

1. From the Edit drop-down menu at the top of the browser, select Preferences.
2. A thread-hierarchy appears on the left of the Preferences dialog box. Click on the arrow to the left of Advanced.
3. Under the expanded Advanced portion of the hierarchy is Cache. Click the word Cache. This will change the right side of the Preferences dialog box.
4. Click the Clear Memory Cache button on the right of the Preferences dialog box.
5. Click the Clear Disk Cache button on the right of the Preferences dialog box.
6. Click OK to leave Preferences.
7. Click the Reload button at the top of your browser. (This button is to the right of the Forward button.)

Netscape Navigator/Communicator 4.x (Windows)

1. From the Edit drop-down menu at the top of the browser, select Preferences.
2. A thread-hierarchy appears on the left of the Preferences dialog box. Click to the left of the word Advanced.
3. The first item under the expanded Advanced portion of the hierarchy is Cache. Click the word Cache. This will change the right side of the Preferences dialog box.
4. Click the Clear Memory Cache button on the right of the Preferences dialog box.
5. A dialog box will appear that says, “This will remove all the files currently in your memory cache. Continue?” Click the OK button.
6. Click the Clear Disk Cache button on the right of the Preferences dialog box.
7. A dialog box will appear that says, “This will remove all the files in your disk cache. Continue?” Click the OK button.
8. Click OK until you leave Preferences.
9. Click the Reload button at the top of your browser. (This button is to the right of the Forward button.)

Netscape Navigator/Communicator 4.x (Macintosh)

1. From the Edit drop-down menu at the top of the browser, select Preferences.
2. A thread-hierarchy appears on the left of the Preferences dialog box. Click to the left of the word Advanced to expand it.
3. The first item under the expanded Advanced portion is Cache. Click the word Cache. This will change the right of the Preferences dialog box.
4. Click the Clear Disk Cache button on the right of the Preferences dialog box.
5. A dialog box will appear that says, “This will remove all the files in your disk cache. Continue?” Click the OK button.
6. Click OK until you leave Preferences.
7. Click the Reload button at the top of your browser. (This button is to the right of the Forward button.)

America Online 9.0

1. Click Settings on the AOL toolbar. Then select Index on the Settings page and click “Internet [Web] Options” under “I” in the alphabetized list.
2. Click the General tab at the top of the Internet Properties dialog box if it is not already selected.
3. In the Temporary Internet files section, click the Delete Files button. A dialog box will appear that says, “Delete all files in the Temporary Internet files.” Click the OK button.
4. In the History section, click the Clear History button. A dialog box will appear that asks, “Are you sure you want Windows to delete your history of visited Web sites?” Click Yes.
5. Click OK to leave the AOL Internet Properties dialog box.
6. Close the Settings window.
7. Exit and restart America Online.

American Online 7.0 and 8.0

1. Click Settings on the AOL toolbar. Then select Preferences.
2. Select Toolbar & Sound:.
3. Click Clear History Trail Now. A dialog box will appear asking: “This will delete all of the areas you have visited. Do you want to continue?” Click Yes.
4. Click Save.
5. Select Internet Properties (WWW):.
6. Click the General tab at the top of the Internet Properties dialog box if it is not already selected.
7. In the Temporary Internet files section, click the Delete Files button. A dialog box will appear that says, “Delete all files in the Temporary Internet Files.” Click the OK button.
8. In the History section, click the Clear History button. A dialog box will appear that asks, “Are you sure you want Windows to delete your history of visited Web sites?” Click Yes.
9. Click OK to leave the AOL Internet Properties dialog box.
10. Close the Preferences window.
11. Exit and restart America Online.

America Online 6.0

1. In the Settings menu, select Preferences. (This may be in a drop-down menu or it may be a button at the top of the browser.)
2. In the Organization column, click Internet Properties (WWW).
3. Under the Temporary Internet Files section, click Delete Files.
4. Click OK.
5. Exit and restart America Online.

America Online 5.0

1. Under the My AOL menu, select Preferences.
2. Click the Toolbar icon.
3. Click Clear History Now. A dialog box will appear asking: “This will delete all of the areas you have visited. Do you want to continue?” Click Yes.
4. Click OK.
5. Click the WWW icon.
6. Click the General tab at the top of the AOL Internet Properties dialog box if it is not already selected.
7. In the Temporary Internet files section, click the Delete Files button. A dialog box will appear that says, “Delete all files in the Temporary Internet Files.” Click OK.
8. In the History section, click the Clear History button. A dialog box will appear that asks, “Are you sure you want Windows to delete your history of visited Web sites?” Click Yes.
9. Click OK to leave the AOL Internet Properties dialog box.
10. Close the Preferences window.
11. Exit and restart America Online.